Lead Hospitality HR Generalist: Your Dream Role Awaits!

Using the STAR method: Situation: We had an employee accused of harassment. Task: My task was to investigate the claims and determine the appropriate course of action. Action: I interviewed all parties involved, reviewed relevant documents, and consulted with legal counsel. I documented all findings and presented them to senior management. Result: Based on the evidence, we took disciplinary action against the employee who violated our company policy. This resolved the immediate issue and reinforced our commitment to a safe and respectful workplace.

I am a member of SHRM and regularly attend webinars and conferences. I also subscribe to industry publications and legal updates to stay informed about changes in employment law.

I have experience implementing and managing performance management systems in previous roles. This includes developing performance review templates, training managers on how to conduct effective reviews, and providing guidance to employees on how to set goals and track progress. I am familiar with various performance management methodologies, such as SMART goals and 360-degree feedback.

First, I would meet with the employee to understand the reasons for their underperformance. Then, I would work with them to develop a performance improvement plan (PIP) with specific, measurable, achievable, relevant, and time-bound (SMART) goals. I would provide regular feedback and support throughout the PIP period. If the employee's performance does not improve despite these efforts, I would consult with legal counsel and take appropriate disciplinary action, up to and including termination.

In my previous role at [Previous Company], I was responsible for full-cycle recruitment, from sourcing candidates to conducting interviews and extending offers. I have experience recruiting for a variety of hospitality roles, including front desk staff, servers, cooks, and managers. I also developed and implemented a comprehensive onboarding program to ensure that new hires were successfully integrated into the company culture.

I understand the importance of maintaining confidentiality and treat all employee information with the utmost discretion. I adhere to strict confidentiality protocols and only share information on a need-to-know basis. I am also familiar with data privacy regulations, such as GDPR and CCPA.

Situation: Our company implemented a new policy regarding employee use of social media, which restricted posting about the company without prior approval. Task: I was responsible for communicating this policy to employees and ensuring compliance. Action: I held informational sessions, created a detailed FAQ document, and addressed individual concerns. I also worked with managers to reinforce the policy within their teams. Result: While there was initial resistance, we successfully implemented the new policy with minimal disruption, and employee understanding improved significantly.

Based on my research of similar roles in the hospitality industry and my experience, I am looking for a salary in the range of $70,000 to $110,000. However, I am open to discussing this further based on the specific responsibilities and benefits offered by the company.